If your order contains In-Stock Items

In-stock orders are typically processed within 5-7 business days. As soon as your package leaves the warehouse, you'll receive a tracking email.

For Made-to-Order / Pre-Order / Back-Order Items

These items are produced specifically for each order and usually ship within 8-10 weeks. Estimated timelines are listed on the product page and can vary by item.

Why hasn't it shipped yet?

If you have even one pre-order item in your cart, we hold the entire order to ship together.

How do I know if my item is in stock?

You can check the product page for the item you purchased. If it's a pre-order, made-to-order item, or back-order item, this will be noted in the product description along with an estimated shipping timeframe.

Still need help?

If it has been longer than the timeframes above, submit this form and our team will take a look.

Once an order is placed, changes such as address updates, size changes, or payment method updates cannot be guaranteed. Orders often begin processing shortly after checkout.

Pre Order Items

For pre order items, changes may be possible only if the pre order is still open and the order has not entered processing.

Please contact us as soon as possible if you need to make a change. The sooner we hear from you, the better the chance we can help.

What we need from you

To help us look into this quickly, please include the following in your message:

• Order number
• What you need to change, such as address, size, item, etc.
• The correct information you want updated

Important to know

While we'll always do our best to help, changes are not guaranteed once an order is in progress. If a change is not possible, our team will let you know what options are available.

We're sorry to hear that something arrived damaged or not as expected. If your item arrived damaged or defective, please reach out to us within 14 days of delivery so we can help make it right.

Item condition

To be eligible for review, items must be:

• Unworn and unwashed
• In original condition
• With all tags attached and packaging intact

What we need from you

To help us review your claim as quickly as possible, please include:

• Your order number
• A brief description of the issue
• Clear photos showing the damage or defect
• Photos of the item tags and original packaging

What happens next

Once we review and verify the issue, we'll let you know the next steps. Depending on the item and availability, this may include a replacement.

If a replacement is approved, it will be shipped to you at no additional cost. Refunds, when applicable, are issued to the original form of payment. Shipping costs are not refundable.

After your claim is processed, we'll advise what to do with the damaged or defective item.